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FAQ
- How can I search for my cartridges at www.inkesale.com more efficiently?
- How can I obtain more information from your website about toner & ink cartridges before I place my order?
- Whom should I contact with if I cannot find my target product ?
- How can I add items to my cart?
- How can I put order online?
- What is your shipping and return policy?
- Why I cannot receive my email confirmation?
- How can I track my order status?
- If I have problems with my order what shall I do?
- Is this website secure?
- How often is your site updated?
- Payment tax and promotions
- If a coupon forces my order to go under $49 will I still get free shipping?
- What are the payment options?
- Can I order by cheque?
- How can I get the 5% discount if I register with your company?
- Do you have other promotions?
- How can I take advantage of the Rewarding Points Program to save more money?
- Is my order subject to sales tax?
- Can I pay with Canadian Dollars?
- Solutions to some technical problems
- Why did my printer with new Ink cartridge fail to print?
- Why didn't my cartridge print a full amount of pages? Why was the yield lower than what is quoted online?
- Why did I get an error message when I installed my new cartridge?
- How to fix the problem: cartridges without an internal print head?
- Why am I being told that my new cartridge was empty when I installed it initially?
- How do I remove dried ink out of my inkjet print head so that I can print again?
- Why does the cartridge I received look bigger than the original one set in my printer?
- What is “refilling cartridge”?
- What is “re-manufactured ink and toner cartridge”?
- What is “new compatible ink and toner cartridge”?
- What is the shelf life of compatible brand ink cartridges?
- Do you collect empty cartridges? Can I send you empty/used/old toners or cartridges?
- Will my warranty be voided if I use compatible cartridges?
- What do "With Chip" and "No Chip" mean?
- How to install HP remanufactured cartridge?
- How to install Canon or Lexmark remanufactured cartridge?
Our powerful functional website provides customers with 5 different methods for searching purpose:
- Search KEYWORD ( on the top)
- INK & TONER QUICK FINDER (on the left-hand side)
- SHOP BY PRINTER (on the left-hand side)
- BROSE POPULAR PRINTER BRANDS (in the center)
- Catalogue (on the bottom)
Option No.1:
If you are not sure about the model number of either your cartridge or your printer, , you can try this method. Just key in the number you can remember in the Search “KEYWORD” window and then click the sign">", then the concerning information will appear immediately with the price labelled. If you further click the item itself all the relevant information of the product will appear with a list of compatible printers on your right-hand side. http://www.youtube.com/watch?v=VK074g66uUQ
Option No.2
"INK & TONER QUICK FINDER" will be a better choice for you if you know exactly your printer’s model and the cartridge’s model number. Searching for your targeted cartridges either by selecting type (toner or ink?), by brand (HP or Dell or other?), and by printer (Dell or Brother or other brand?) or cartridge model (Lexmark 14, for example) to narrow down the choice and click “GO”, then your targeted cartridge will be found out immediately.
Please note that after the targeted product appears on the page, you click the product, and a list of compatible printers will appear on the right-hand side of the screen. Searching for the printer’s model number among the list and click it, then a set of cartridges compatible for this printer will appear immediately. You can use these searching method to double check the item you are to order. http://www.youtube.com/watch?v=PMjVDQtQbHU
Option No.3
“SHOP BY PRINTER” is option 3. The left column is for inkjet printers while the right-hand column is for LaserJet printers http://www.youtube.com/watch?v=Q59pNWdXsI4
Option No. 4
By clicking the LOGO of a certain brand name printer you can find all the popular ink / toner cartridges under that particular printer. This section is divided by printer type: the upper part is for LaserJet printers while the lower part is for inkjet printers. http://www.youtube.com/watch?v=Y_birdiGEE8
Option No.5
You can use CATALOGUE which is located on the very bottom of the Home page if you need more comprehensive information about our products.
When you find out the item you are looking for, click the item model name and you will enter into the product page where the image of the product and the relevant information (its model#, price, availability, etc.) is presented there. Please note that under the item model name, there are 4 buttons for you to get more useful information of this product. For example: you can get the information including OEM Model, Color, Style, Yield, Chip, Shelf Time by clicking the button “Specifications”. In addition, on the right-hand side of the product page you can see a list of all compatible printers to this particular cartridge. If you want to know more about our products and about how to use the functions of the website please watch the following videos:
Ink E-Sale has over 1,000 kinds of products in stock and ready to ship. If you are unable to find what you are looking for, please feel free to contact our Customer Service Department at info@inkesale.com or via Live Chat or call at 1888-928-2823(10:00am-4:30pm EST).
You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories. Once you find an item you'd like to buy, simply click the "Add To Cart" button to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.
When you add items to my cart,just click check out button ,then follow the webpage step by step. or you can see the follow video that we make to help you.
New customers as register how to palce oders on inkesale
http://www.youtube.com/watch?v=PWCouvZjmC4New customers as guest how to palce oders on inkesale
http://www.youtube.com/watch?v=FshUgfit-zY&feature=relatedReturn customers how to place order on inkesale
When you finished your registration with www.inkesale.com a Welcome Letter will be sent to your email-box. In that letter you will be given a specific code for enjoying that 5% discount. With that code you come back to place your order and then continue to "Check Out", key in your discount code and apply, you will get 5% off your total cost.
Yes, we do. Please visit our website regularly or register with www.inkesale.com. Searching for HOT PROMOTION and get more special offers either from the HOME page or from BLOG.
Alberta = 5%
Northwest Territories =5%
Nunavut =5%
Ontario =13%
Prince Edward Island =5%
Quebec =5%
Saskatchewan =5%
Yukon Territory = 5%
Nova Scotia =13%
New Brunswick =13%
Newfoundland =13%
For our Shipping and Return Policy please refer to the “ SHIPPING” and “RETURNS” section.
We value your calls for questions, advice, clarification, or any additional information about a product we sell. Please do not hesitate to contct us for any of the above reasons via Live Chat or email us at info@inkesale.com or call us at 1888-928-2823(10am-4:30pm EST).
This might be the concerns that every customer has. Yes! Our website obtains SSL which keeps the website and our customer safe by protecting the information that is flowing to and from our website. An SSL certificate serves as an electronic "passport." It establishes the website's authenticity and credibility and enables the browser and Web server to build a secure, encrypted connection. Therefore our ordering process is totally secure from beginning to end.
Our site is updated multiple times every week. This ensures that our site is always fresh with content and products.
Yes, you can. you may either pay with USD or CAD online at www.inkesale.com. For example, If you prefer to pay Canadian dollars, please choose Canadian Dollar on the top-right corner of the website, there is a currency choosing coin.
Faulty ink cartridges are common occurrence that can be found even with popular brands such as Lexmark, HP and Dell. There are many reasons that can lead to the problems. Before ink cartridges are released from the factory, each of them is to be tested and weighed to ensure that it contains a standard amount of ink as it is labelld.
In such situation, placing the concerning cartridge the right side up for a few minutes is always enough to restore the correct ink balance. To improve the effect, you should hold the cartridge over a damp paper towel that has been folded into quarters for a minimum of 3 minutes. Doing this will help pull the ink out of the print heads which will in turn prime them for printing.
Customers are concerned about the yield of the cartridges they purchased. It is an illusion that the yield of a cartridge is measured by the length of time from the date they began to used because the percentage coverage of the page is what really accounts.
There are a number of different error messages that you may encounter when installing a new cartridge. The following are a list of these and the effective troubleshooting techniques that you can use to handle such situation. However, if none of these methods are successful in correcting the error, please contact us .
* A message asks you to check your black/color inkjet cartridge
* The cartridge light blinks on the printer
* A message asks you to replace your black/color inkjet cartridge
* A message indicats that the cartridge is not seated properly.
Cartridges without print heads usually occur when the printer chip cannot contact fully with the sensors of the printer. To resolve this, you need to open the part of the printer that contains your installed cartridges. Take out the problematic cartridge and then place it back again to ensure that it is installed properly.
Such case is rare, but when it does appear, don't panic. Ink E-Sale's cartridges are produced by a reputable manufactuer via standard assembline under ISO quality control system, and all the products have gone through a strict product check before they are packed for sale. Each cartridge will be checked to ensure that it is properly filled with the right amount of ink. If you are told empty cartridge when you load a new cartridge, it is not necessarily true that it contains no ink. You should check to make sure that cartridge is properly installed and seated in its slot. Try to reinstall it and see if it works. The cartridge should snap into the slot with a snap when it is securely installed.
To resolve this problem, consult your printer manual and reinstall your cartridge using the new cartridge option. By doing so will reset the internal page counter of the printer and correct the false error message. If this still does not help, please contact our Customer Service Department for more assistance.
Remove the affected cartridge from the printer and place it in about ½ an inch of warm water and then wait for a few minutes. Once the ink begins to leak out of the cartridge, remove it from its position in water and dry it with a soft napkin or cotton swab. After you have dried it satisfactorily, reinstall it back into its original position. Clean the print head using your printers head cleaning utility. Repeat the process 2-4 times to restore optimal printing quality. If this does not clean the dried ink it is likely that your print head has been irreparably damaged. In this case you might need to buy a new one.
When remanufactured, most of our cartridges are accompanied with an L shaped protective clip attached to the cartridge. You need to remove this clip before installing the cartridge. Do not forget to remove any other protective tape that might be on the cartridge alongside the protective clip. For further assistance, please contact our Customer Service Department.
In a way of injection, cartridge is filled with ink or toner. It is done manually and it has been understood as an alternative way of replacing empty cartridges.
A remanufactured compatible printer cartridge is like a newly reborn OEM made in combination of new and recycled cartridge components. It is created by taking an original cartridge through a process of cleaning, examining, replacing worn out parts and filling it with toner or ink. It goes through a post testing to be checked with quality met. In most cases, the body of the cartridge is from the original actually made by the same manufacturer that made your printer. Many of the parts inside the cartridge are reused original components that may have been cleaned and left for a second life.
A new compatible printer cartridge is made from all new parts which are closely copied to work as the original cartridge. None of the parts are recycled, and all components including plastics and aluminums are brand new.
Please see the concerning production description.
We provide an effective recycling program for large quantity return. Please consult our recycle program for more details.
No it won’t. The existing warranty of your printer is still in effect even when you use our compatible cartridge products. The idea that using non-branded products with your supply will void the warranty of your printer is a rumour. Companies that choose to enforce this false law will be in violation of the Federals Trade laws (See the Magnusson-Moss Warranty Improvement Act below). On the other hand, your warranty can legally not be honoured if the company can show that the fault of your printer was caused by your use of compatible products.
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032
2) the Commission finds that such a waiver is in the public interest.
No you won’t. In order to benefit from free shipping, the total order after any coupons or discounts has to be above $49. This offer is valid only within the contiguous U.S or Canada POST.
We accept Paypal, MasterCard, and Visa on line. Purchase orders from government agencies, schools or established companies may be accepted in other payment.For more details please contact us.
Purchase orders from government agencies, schools or established companies may be accepted. For more details please contact us.
After we receive an online order, we immediately send a confirmation to the email address that was provided alongside the order. A second email is sent to the same email address as soon the order is processed and a final one after the order is eventually shipped out. If you have not received any of these then it is possible that.
Your order can be tracked by logging into your online account. Alternatively, you can call out Customer Service Department. They will be ready to assist you with it.
Cartridges however that are ‘Without chip’ will mean that you have to install a new pin on the fresh cartridge (preferably taking the pin that was used with the exhausted one).
When installing the remanufactured cartridge, follow the printer's screen and HP Solution Manager software as they prompt you with step by step instructions. You will be asked to:
